Terms of service

1. The marketplace and these terms

EvalMarket is a marketplace for evaluation packs used to test AI agents. These terms cover accounts, marketplace use, seller submissions and purchases. The Pack License describes permitted use of acquired content; the Privacy Policy describes information handling.

EvalMarket is operated by ProDefense LLC. Legal contact: legal@evalmarket.ai. Purchase and technical support: support@evalmarket.ai. Paid checkout uses Stripe.

2. Your account

Use accurate account information and protect your sign-in sessions. Google and email-link sign-in use one personal account for buying and selling. Purchases belong to that account; company use does not create shared libraries or organization accounts. Only acquire a pack on behalf of a company when you are authorized to do so.

Do not access another person’s unpublished content, purchases or results, evade access or usage limits, misuse credentials, disrupt the service, or upload content you have no right to provide. Do not put secrets or unnecessary personal information into public listings or evaluation submissions.

3. What an acquisition includes

The listing and selected access option describe the pack, price, supported format and included material. Free packs require acquisition but no payment details. A pending payment does not grant paid access. Prices are in USD; any applicable taxes must be disclosed before a real purchase.

Hosted access to deterministic packs provides task inputs and platform grading without private grading material. Local access supplies the entitled complete material. Deterministic local packs include a runner; AI-judged packs supply data, rubrics and integration instructions, not an EvalMarket AI execution or judging service. You choose your own AI providers and bear their charges.

Acquisition includes the current version and future updates released to the same listing for your access option. It does not automatically include earlier versions or promise future development. You select the version you use. Unlisting normally stops new acquisitions without removing existing entitled downloads.

4. Upgrades

A hosted-to-local upgrade credits the eligible retained hosted item subtotal against the current local price, excluding taxes and fees. The difference cannot be negative. The quote shown before confirmation controls; unresolved refunds/disputes or unsupported small charges can prevent an upgrade. Upgrades do not retroactively change the original transaction.

5. Problems and refunds

Contact support@evalmarket.ai with the listing, order reference and a description of the problem. Issue-based refunds cover broken files, materially inaccurate descriptions and faulty grading. A low agent score alone is not a defect. Sellers receive a reasonable opportunity to fix a problem; unresolved qualifying defects may receive a refund. This policy does not restrict rights that applicable law makes mandatory.

An approved full refund returns the approved purchase amount and ends the refunded license, future downloads and update rights. An upgrade-only refund removes local rights while preserving the original hosted access. Files already downloaded cannot be remotely erased; the Pack License explains when continued use must stop. The 14-day seller settlement hold is not a deadline for reporting defects.

6. Seller responsibilities and publication

Submit content you own or have permission to license. Describe coverage, limitations, compatibility, samples and grading accurately. Provide sufficient evidence that the pack works as documented. Do not include confidential or unlawfully obtained material. Seller submissions are reviewed as frozen versions; approval does not publish automatically. Material content and grading changes require review.

Sellers retain ownership of their content. By publishing, you authorize EvalMarket to host, reproduce and deliver that version to entitled buyers, display the designated public samples and listing, and retain the material needed to honor existing acquisitions after unlisting. This permission is limited to operating the marketplace and does not grant model-training rights.

Sellers choose prices. The commission schedule is 8% for a qualifying seller-referred visit and 18% otherwise, with processing deducted separately and no sales commission on free packs. Sales become payout-eligible after 14 days, with eligible balances paid weekly; disputed amounts may be held. Sellers must complete Stripe onboarding and meet its payout requirements. Paid purchases are available from the United States.

On approved refunds, EvalMarket returns the corresponding commission and initially absorbs processing fees the provider does not return. Refunds after payout may create a recoverable seller balance, including recovery from future seller proceeds.

7. Reviews, questions and support

Reviews must reflect an actual acquisition and comply with moderation rules. Sellers may reply but cannot remove criticism; a refund alone does not remove a review. Public questions, replies, requests and reviews are visible to others. Send confidential issues to support rather than posting them publicly.

Requests and seller suggestions are expressions of interest, not bounties, contracts or delivery commitments. Support operates by email. Contact support with the listing and relevant order details so we can investigate.

8. Evaluation limits and service availability

Passing an evaluation does not certify that an agent is universally accurate, safe or production-ready. Results depend on the pack, model, configuration and inputs. Review the limitations and validate suitability for your own use. Marketplace review is not a guarantee of professional expertise or perfect grading.

Hosted use is subject to account and infrastructure limits. Service interruptions can occur. Local pack execution is independent once downloaded, but hosted grading and future downloads depend on service availability. Mandatory consumer rights are preserved.

9. Removal, changes and contact

Listings or access may need restriction for abuse, serious defects or rights concerns. Unlisting and ordinary seller departure should preserve existing entitlements; exceptional safety or rights restrictions require case-specific handling. Account deletion and legally required retention are handled through support.

Material revisions will carry an updated effective date. Changes do not retroactively replace terms recorded on an existing order. Contact legal@evalmarket.ai for content-rights, privacy and policy questions, or support@evalmarket.ai for purchase and technical support.